Your clients do not get form fills. They get messages, comments and story replies, all day, on accounts that are not yours. Inflowave turns each of those into a lead on the right client account and keeps the conversation attached to it.
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Most CRMs were designed around a form submission and an email address. That assumption decides everything downstream, and it is the wrong assumption for a team whose day is spent inside other people’s inboxes.
In Inflowave those inbound conversations are first-class lead sources. If you want the broader multi-client argument that applies to any marketing agency, it lives on the agency CRM page. If you want the CRM mechanics themselves, pipelines, fields and records, start with the CRM.
The same path every time, whichever client it belongs to, so a new account manager learns one process rather than twelve.
A DM, a comment matching a keyword or a story reply lands on a connected client account and creates the lead there, tagged with where it came from.
That client’s agent replies in seconds in their voice, asks the qualifying questions and offers times from their calendar, then hands over anything it should not decide.
Thread, channel switches, notes, call recording and transcript sit on one contact, so the pipeline reflects the relationship instead of the last app someone used.
The shared inbox behind this is documented on the unified inbox page.
The parts that matter when a client account gets four hundred messages in a week.
A DM, a comment keyword and a story reply each create a lead on the correct client account, with the thread attached. No export, no connector, no retyping.
Instagram and Facebook messaging, WhatsApp, SMS, email and calls on one timeline, so nobody answers a question that was already answered on another channel.
Trained on that account's own DM history rather than a template, replying in seconds, qualifying, and handing over with the full thread when it should.
Visual workflows move a thread through stages, wait, nudge, book and tag. Built once for a client, left to run while your team makes content.
Calendars sit inside the conversation, so a qualified DM becomes an appointment in the same breath instead of a link someone promises to send later.
Meta ads management, competitor intelligence and link-in-bio feed the same contacts, so you can see which post or campaign actually started the conversation.
Inflowave runs on the official Instagram Graph API. No browser automation, no unofficial endpoints, no asking a client for their password. They connect their own professional account, and they can disconnect it themselves whenever they want.
That is the answer to the question every serious client asks before they hand over an account.
Client workspaces and connected social accounts move together, so the number you plan around is the number of clients you run.
For an agency with a client list and a team answering for them.
For agencies running social at scale, under their own brand.
Solo operators and single-brand teams start on Business at $149, with one client workspace and one connected social account. Larger rosters are handled on a custom Enterprise plan. Full comparison on the pricing page.
It is a CRM whose primary lead source is a conversation rather than a form. A social media agency wins work for its clients inside Instagram and Facebook messages, comment replies and story responses, so the CRM has to treat those as real lead-creating events, keep the full thread on the contact record, and let a team work several client inboxes without switching logins. Everything else a CRM does, pipelines, tags, follow-up, reporting, sits on top of that.
A general agency CRM is organised around deals your agency is working and contacts that arrived by email or a website form. That is the broader case and it is covered on our agency CRM page. A social media agency spends its day inside other people's inboxes, so the unit of work is a thread on a client account, not a record someone typed in. The pages describe the same platform from two different starting points.
Yes. A new conversation creates a contact on the right client account, and the thread stays attached to that contact as it moves through the pipeline. Comment keyword triggers and story replies do the same. The reply someone sent three weeks ago is on the record when the call happens, which is usually what goes missing when DMs are pushed into a CRM through a connector.
Client workspaces and connected social accounts are included in the plan tier: one on Influencer, one on Business, ten on Pro at $297 a month and fifty on Max at $497. Each client gets its own inbox, pipeline, automations and reporting. There is no separate per-client charge on top of the tier.
Inflowave works through the official Instagram Graph API. There is no browser automation, no logging in as your client, no unofficial endpoints. Your client connects their professional account the same way they would connect any approved tool, and they can disconnect it themselves at any time.
Each client workspace gets its own AI agent, trained on that account's own message history and offer, so the tone is theirs rather than a generic script. It answers first, qualifies, books into the calendar and writes what it learned back to the contact record. Anything it is unsure of goes to a human with the thread already in front of them.
Instagram and Facebook messaging, WhatsApp, SMS, email and voice calls, per client workspace. A lead who opened in a comment reply, moved to DMs and then took a call has one record, not four.
Team members are assigned to the client workspaces they work on and see only those. Threads can be assigned individually, with internal notes the lead never sees. Pro includes five team seats and Max is uncapped.
Existing message history on a connected account can be imported, so the client's workspace does not start empty and old threads are searchable from day one.
Seven days on every paid plan. Connect one client account, run a week of real inbound through it, and decide after you have seen your own numbers rather than ours.
Connect one client account, let a week of real inbound run through it, and look at what the pipeline caught that a spreadsheet and six phone apps were missing.
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