Last Updated: March 21, 2026
These Terms of Service constitute a legally binding agreement between you and AIAGS Ltd d/b/a Inflowave (together with its affiliates, "Inflowave," "we," "us," or "our"), governing your access to and use of our website at inflowave.io (the "Site"), our platform, applications, and all related services (collectively, the "Services").
BY CLICKING "I AGREE," CHECKING THE ACCEPTANCE BOX, REGISTERING FOR AN ACCOUNT, OR OTHERWISE ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND ALL POLICIES INCORPORATED BY REFERENCE, INCLUDING OUR PRIVACY POLICY, ACCEPTABLE USE POLICY, AI DATA CONSENT POLICY, AND INSTAGRAM COMPLIANCE RULES.
If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization.
Any personal data you submit to us or which we collect about you is governed by our Privacy Policy and Data Processing Agreement.
If you access or use any AI-powered features of the Services, you also agree to be bound by our AI Data Consent Policy.
1. Our Services
2. Account Registration and Security
3. Agencies and Business Owners
4. Platform Messaging and Communication Laws
5. Communication with End Users (Conversation Participants)
8. Third-Party Platform Compliance
9. Representations and Warranties; Compliance with Laws
11. Free Trials
12. Termination and Suspension
13. Links to Third-Party Services
14. Ownership and Intellectual Property Rights
19. Indemnification
20. Governing Law and Dispute Resolution
21. Data Retention and Deletion
Inflowave provides a platform that enables businesses, agencies, and individuals to manage conversations, automate messaging workflows, and analyze engagement across social media platforms through official APIs. Our Services include, but are not limited to:
All Services are provided through Inflowave and are subject to these Terms.
You must register and create an account ("Account") to use the Services. The person registering will be the contracting party ("Account Representative") for purposes of these Terms.
You agree to:
You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to use the Services. By registering, you represent that you meet this requirement.
By providing your email address and, where applicable, phone number, you consent to receive service-related communications from Inflowave, including account notifications, security alerts, and product updates. You may opt out of non-essential communications at any time through your Account settings or by contacting support@inflowave.io.
A "Business Owner" is any individual or entity that uses the Services directly to manage their own social media presence. An "Agency" is any individual or entity that uses the Services to provide services to one or more Business Owners.
If you are an Agency:
The Business Owner shall be the sole and exclusive account representative of any Account created for their benefit. In the event of a termination of the relationship between a Business Owner and its Agency, the Business Owner retains ownership and control of the Account and all associated data.
If you use the Services to communicate with end users via Instagram Direct Messages, Facebook Messenger, WhatsApp, SMS, or email, you agree to the following:
You acknowledge that you have read, understand, and will comply with all applicable messaging and communication laws, including but not limited to:
You understand and acknowledge that:
Inflowave is not responsible for ensuring your compliance with messaging laws. While we provide tools such as opt-out detection, rate limiting, and spam prevention, the legal responsibility for lawful messaging rests entirely with you.
You agree to indemnify and hold harmless Inflowave from any claims, damages, or penalties arising from your violation of messaging laws.
A "Conversation Participant" is any end user who receives messages from you through the Services. You acknowledge that Conversation Participants have rights under applicable data protection and consumer protection laws.
You agree that:
"User Generated Content" is defined as any content, information, and materials—including text, images, audio, video, chatbot flows, automation sequences, and templates—that you create, upload, or transmit through the Services.
With respect to User Generated Content, Inflowave:
You represent and warrant that your User Generated Content:
By making User Generated Content available through the Services, you grant Inflowave a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content solely for the purposes of providing, maintaining, and improving the Services.
In addition to the restrictions in our Acceptable Use Policy, you are prohibited from using the Services:
We reserve the right to terminate your use of the Services for violating any of these prohibited uses, without notice and without refund.
The Services integrate with third-party platforms including, but not limited to, Meta (Instagram, Facebook, Messenger), WhatsApp, Google (Calendar, Business Profile), Stripe, Twilio, and others. By using these integrations:
When using Instagram, Facebook Messenger, or WhatsApp features, you specifically agree to:
You represent and warrant that:
You additionally represent and warrant that you:
Our Services are provided on a subscription basis. All prices and fees displayed are exclusive of applicable taxes unless otherwise stated. You agree to pay all fees associated with your chosen plan in accordance with the billing terms in effect at the time.
Payment is processed through third-party payment service providers (e.g., Stripe). Your use of payment processing services is subject to the applicable provider's terms.
Our subscription charges ("Subscription Plan") automatically renew at the end of each billing cycle (monthly or annually) unless you cancel before the renewal date. You authorize us to charge your payment method on file for recurring payments.
We may change our fees at any time by posting a new pricing structure to our Site and/or sending you notice via email. Fee changes take effect at the start of your next billing cycle following notice.
Refunds are handled in accordance with our Refund & Billing Policy.
From time to time, we may offer trials of paid Services for a specified period ("Trial Period"). Each Trial provides access to the Services at the price advertised (if any) for an introductory period.
UNLESS YOU CANCEL A TRIAL BEFORE THE END OF THE TRIAL PERIOD, YOU WILL AUTOMATICALLY BECOME A RECURRING SUBSCRIBER AND YOUR PAYMENT METHOD WILL BE CHARGED AT THE THEN-CURRENT SUBSCRIPTION RATE.
Trial eligibility is limited and determined at Inflowave's sole discretion.
Unless otherwise agreed in writing, either party may terminate these Terms by providing 30 days' written notice to the other party.
We reserve the right to suspend or terminate your Account and access to the Services immediately, without prior notice, if:
Upon termination:
If there is no activity in your Account (including login, messaging, or payment activity) for 12 consecutive months, we reserve the right to deactivate or delete your Account after providing 30 days' notice.
Refunds are not issued for termination resulting from violations of these Terms or the Acceptable Use Policy.
The Services may contain links to third-party websites or integrate with third-party tools. Such links and integrations do not constitute an endorsement by Inflowave. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.
As part of the Services, you may link your Account with online accounts you have with third-party services (e.g., Instagram, Facebook, Google). By linking a third-party account, you authorize Inflowave to access and use information from that account as permitted by the third party's terms and the permissions you grant.
Users may revoke third-party access at any time through their respective account settings.
All text, graphics, designs, software, data, and other content provided as part of the Services (collectively, "Proprietary Material") is owned by or licensed to Inflowave and is protected by intellectual property laws.
Subject to these Terms, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. This license does not include any right to:
The service marks and trademarks of Inflowave, including the Inflowave name and logo, may not be used without our prior written consent.
Inflowave respects the intellectual property of others and expects users to do the same. If you believe that material available through the Services infringes your copyright, you may submit a notice to our designated copyright agent with the following information:
AIAGS Ltd d/b/a Inflowave
Attention: Mateusz Kielbasa, Copyright Agent
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Email: legal@inflowave.io
Upon receipt of a valid notice, we will act expeditiously to remove or disable access to the allegedly infringing material. Repeat infringers may have their Accounts terminated.
You acknowledge that the Services, their underlying technology, and any non-public information disclosed to you by Inflowave constitute confidential information. You agree not to disclose, divulge, or use for any purpose other than using the Services any confidential information, unless required by law or with our prior written consent.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
INFLOWAVE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR THAT RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INFLOWAVE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IF, NOTWITHSTANDING THE FOREGOING, INFLOWAVE IS FOUND LIABLE, OUR AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO INFLOWAVE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED BRITISH POUNDS (£100).
You agree to indemnify, defend, and hold harmless Inflowave and its officers, directors, employees, agents, and affiliates (the "Indemnified Parties") from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.
For consumers residing in Brazil, these Terms and your use of the Services will be governed by Brazilian law, including the Brazilian Consumer Defense Code (Law 8.078/1990) and the Brazilian General Data Protection Law (LGPD, Law 13.709/2018), to the extent applicable.
We hold your data securely and do not sell your personal information to third parties. When you choose to delete your Account:
For more details, see our Privacy Policy and Data Processing Agreement.
Inflowave reserves the right to modify these Terms at any time. We will notify you of material changes by:
Your continued use of the Services after the revised Terms take effect constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services and terminate your Account.
If you have any questions about these Terms of Service, please contact us:
AIAGS Ltd d/b/a Inflowave
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: support@inflowave.io
Phone: +44 744 533 4361
For security concerns: security@inflowave.io
For more information, please review our related policies: