INFLOWAVE REFUND & BILLING POLICY

Last Updated: March 2025

This Refund & Billing Policy ("Policy") governs all payments, subscription renewals, billing disputes, and refund requests made to AIAGS Ltd d/b/a Inflowave ("Inflowave", "we", "us", or "our").

By purchasing or using our Services, you agree to this Policy.

1. SUBSCRIPTION BILLING

1.1 Automatic Renewal

All plans renew automatically based on the subscription period selected (monthly or annually) until canceled by the customer.

1.2 Payment Processing

Payments are processed through:

Stripe (credit/debit cards)
CoinPayments (cryptocurrency payments)

Inflowave does not store full payment card details.

1.3 Plan Pricing

Plan pricing is publicly listed on https://inflowave.io.

We reserve the right to change pricing. Any changes will take effect at the next billing cycle after notice is provided.

2. REFUND ELIGIBILITY

Refunds are not guaranteed and are only considered under all of the following conditions:

2.1 Eligibility Conditions

To be eligible for a refund, all of the following must apply:

The request is made within 14 days of the charge you are asking us to refund.
The request concerns the most recent payment only. Earlier billing periods are not refundable.
You have not meaningfully used the platform during that billing period. We treat an account as meaningfully used once it has sent more than 100 outbound messages or has more than 5 active workflows.
The account is in good standing and has not breached the Terms of Service or Acceptable Use Policy.
You request the refund in writing to support@inflowave.io from the email address on the account.

Every plan includes a 7-day free trial. The trial is the intended way to evaluate Inflowave before you are charged, and you may cancel at any point during it at no cost.

2.2 Non-Refundable Situations

Refunds will NOT be issued if any of the following occur:

The request is made more than 14 days after the charge.
The platform was meaningfully used during the billing period, as defined in 2.1.
You did not cancel before your free trial ended and were charged for the first billing period, unless 2.1 is otherwise satisfied.
The charge relates to a prior billing period, a partial or unused portion of a period, or an unused seat, workspace or add-on.
The plan was downgraded or cancelled mid-cycle. Access continues to the end of the paid period and no prorated credit is issued.
The account was suspended or terminated for breach of the Terms of Service or Acceptable Use Policy.
The charge is for usage-based or third-party pass-through costs already incurred, including SMS, voice minutes, and AI usage.
The payment was made in cryptocurrency, per 2.3.

We do not offer a blanket money-back guarantee, and no refund is automatic. Every request is reviewed against this Policy. Nothing here limits any right you have that cannot be waived under applicable law.

2.3 Cryptocurrency Payments

Crypto payments are strictly non-refundable, under all circumstances, due to transaction irreversibility.

3. CANCELLATION POLICY

3.1 How to Cancel

Users may cancel at any time by:

Requesting offboarding via support@inflowave.io, and
Disconnecting all integrations (Instagram, Facebook, Google Calendar, Zoom, API keys, etc.) before cancellation.

3.2 Required Account Disconnection

Inflowave will not cancel or close an account until all connected accounts and integrations are fully disconnected for security reasons.

3.3 Post-Cancellation Access

Upon cancellation, platform access is revoked at the end of the current billing period.
No prorated refunds or credits will be issued for partial billing cycles.

4. CHARGEBACKS & PAYMENT DISPUTES

4.1 Chargeback Fraud

Initiating a chargeback without attempting resolution with Inflowave first is considered breach of agreement.

4.2 Consequences

If a chargeback is filed:

Inflowave may permanently ban the user's account.
Evidence will be provided to the billing provider proving access/use of the platform.
Any outstanding balances will remain due.

4.3 Dispute Resolution

All billing issues must first be attempted to be resolved by emailing:

support@inflowave.io

5. SUBSCRIPTION PAUSE OR DOWNGRADE

5.1 Pausing

Pausing may be offered at Inflowave's discretion but requires:

Completion of offboarding call, AND
Full disconnection of external integrations.

5.2 Downgrading

Downgrades take effect at the next billing cycle. No refunds or credits are issued for mid-cycle downgrades.

6. CHANGES TO THIS POLICY

Inflowave may modify this Policy at any time.

Continued use of our Services after updates indicates acceptance of the revised Policy.

For more information, please review our related policies:

7. CONTACT INFORMATION

For questions regarding billing or refunds:

AIAGS Ltd d/b/a Inflowave

71-75 Shelton Street

Covent Garden, London, WC2H 9JQ

United Kingdom