Call Recording & Conversation Intelligence
Record and transcribe every sales call, then let AI surface what actually wins deals, objections, talk ratios, next steps. Every call is tied to the lead in your CRM, with a built-in dialer, IVR, and voicemail drops.
Every Call, Captured and Searchable
Recordings and transcripts attached to the right lead, with AI insights you can act on
Calls That Become Data, Not Memories
Recording, transcription, and AI analysis, connected to the lead and the rest of your pipeline
Automatic Call Recording
Record inbound and outbound sales calls automatically, no manual setup per call.
AI Transcription & Search
Every call is transcribed into accurate, searchable text, so you can find any conversation by keyword in seconds.
Conversation Intelligence
AI surfaces objections, talk-to-listen ratio, key topics, and next steps, so you learn what wins deals across your team.
Built-In Dialer & IVR
Place calls from the platform with a built-in dialer, IVR routing, and answering-machine detection.
Voicemail Drops
Leave pre-recorded voicemails in one tap so reps spend time on live conversations, not repeating the same message.
Tied to the CRM Lead
Every recording, transcript, and insight is attached to the lead in your CRM, alongside their DMs, emails, and deal stage.
Why Record and Analyze Calls
Turn every conversation into coaching, insight, and pipeline you can act on
Stop relying on memory and notes
Every call is recorded, transcribed, and searchable, so the substance of customer conversations is never lost.
Coach reps on what actually happened
Review real calls or AI summaries to coach your team and replicate what your best closers do.
Learn what wins deals
AI analysis across many calls reveals which talking points, objections, and patterns separate won deals from lost ones.
Full context on every lead
Because calls live in the CRM next to DMs and emails, anyone picking up a lead sees the complete history.
A Gong-style capability without the enterprise price
Conversation intelligence has been an enterprise feature; Inflowave brings recording, transcription, and analysis to SMB and agency teams.
Compliance and quality
Recordings give you a reliable record for quality assurance and dispute resolution (follow local consent rules).
How It Works
From dial to recorded, transcribed, analyzed, and actioned
Call from the Platform
Use the built-in dialer to place calls (with IVR and answering-machine detection), or receive inbound calls, recording happens automatically.
Auto-Record and Transcribe
Each call is recorded and transcribed into accurate, searchable text, attached to the right lead in your CRM automatically.
AI Surfaces Insights
Conversation intelligence extracts objections, topics, talk ratios, and next steps, so managers can coach and the team can learn what works.
Act on the Pipeline
Insights and next steps flow into the lead record and pipeline, so follow-up is informed and nothing discussed on the call gets dropped.
Frequently Asked Questions
Is this a Gong or Chorus alternative?
Inflowave offers the core of what conversation-intelligence tools like Gong and Chorus do, recording, transcription, search, and AI analysis of sales calls, but built into a platform that also includes the dialer, CRM, DMs, and follow-up. For SMB and agency teams, that means conversation intelligence without the enterprise price tag or a separate tool to integrate.
What is the difference between call recording and conversation intelligence?
Call recording captures and stores the call. Conversation intelligence goes further: it transcribes the recording and uses AI to analyze it, surfacing objections, talk ratios, topics, and what distinguishes winning calls. Inflowave does both, it records and transcribes every call, then analyzes the conversation so you get insight and coaching, not just an audio file.
Can I search across my call transcripts?
Yes. Every call is transcribed into searchable text, so you can find any conversation by keyword, a competitor mention, a specific objection, a product question, in seconds, across all your recorded calls. This turns your call history into a searchable knowledge base rather than a pile of audio files no one revisits.
Does it include a dialer and voicemail?
Yes. Inflowave includes a built-in dialer with IVR routing and answering-machine detection, plus voicemail drops so reps can leave a pre-recorded message in one tap. Combined with recording and transcription, it covers the full outbound and inbound call workflow inside one platform tied to your CRM.
Is call recording legal?
Call recording is legal in most places when you follow consent rules, which vary by region (some require one-party consent, others all-party consent). Best practice is to disclose that calls may be recorded. Inflowave gives you the tooling; you are responsible for following the consent laws applicable to where you and your contacts are located. This is general information, not legal advice.
See how Inflowave can help your business
Ask AI for a personalized strategy using Inflowave
Turn Every Call Into Coaching and Pipeline
Record, transcribe, and analyze every sales call, with a built-in dialer and every conversation tied to the lead in your CRM. Conversation intelligence without the enterprise price.