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PRODUCT OVERVIEW

Inflowave Review

This is our own page about our own product, so read it with that in mind. What we can do is be accurate: what Inflowave actually does, what it costs, where it is weak, and who should buy something else. Independent reviews are linked at the bottom.

Rated 4.3 out of 5 from 9 reviews on Trustpilot. That is a small sample and we are not going to pretend otherwise.

What Inflowave is

Inflowave is a CRM for agencies and teams that run messaging on behalf of other businesses. Conversations from Instagram, Facebook, WhatsApp, SMS and email land in one inbox, and every client sits in an isolated workspace with its own pipeline, data and permissions.

The design assumption is that you are managing several accounts that must not mix. That single assumption explains most of the differences between us and the tools people compare us to.

What it does well

  • ·Per-client separation. Each client is a workspace. Staff are assigned to specific clients and see only those, which is the part that is genuinely hard to retrofit onto a single-brand tool.
  • ·One inbox across channels. Instagram, Facebook, WhatsApp, SMS and email in the same thread view rather than five tabs.
  • ·Workspace pricing. Tools priced per connected account or per contact get expensive across ten clients. This is the most common reason people move to us.
  • ·CRM included. Pipelines, automations and white-label client dashboards are part of the platform rather than three more subscriptions.

Where it falls short

Honest limitations, because you will find these out in week two anyway:

  • ·It is overkill for a single brand. If you will only ever have one workspace, you are paying for a model you do not use.
  • ·Smaller integration library than the incumbents. HubSpot and Intercom have had years to build theirs. If you depend on a niche integration, check before you commit.
  • ·There is a learning curve. Workspaces, roles and pipelines take a session to set up properly. It is not a tool you configure in ten minutes.
  • ·We are a smaller company. Fewer reviews, shorter track record and a smaller support team than the names you are comparing us against.

Who should not buy it

If you run one brand, if your problem is publishing rather than replying, or if you need forecasting and quoting from a traditional sales CRM, buy something else. We list the specific options on our alternatives page, including which to choose in each case.

Pricing

Plans start at $27 per month, with the agency plan at $149 per month, and there is a free trial. Current plans and what each includes are on the pricing page, which is the version that stays up to date.

Independent reviews

You should not take our word for any of this. These are third-party profiles we do not control the reviews on:

See pricingInflowave for agencies
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