Contact Support - How to Submit a Support Request
Overview
Get help from our support team. Contact information, response times, and additional resources for getting assistance.
Key Features
- Email support
- Phone support
- 24-hour response time
- Knowledge base access
- Additional resources
How to Contact Support - How to Submit a Support Request
Contact Support
Email us at support@inflowave.io or call +44 744 533 4361. Include details about your issue, account information, and any error messages you've encountered.
Response Time
We typically respond to support requests within 24 hours during business days (Monday-Friday, 9 AM - 5 PM GMT).
Browse Knowledge Base
Check our Knowledge Base for step-by-step guides and tutorials that might help resolve your issue without waiting for support.
Check Resources
Visit our Resources section for tutorials, guides, and best practices that can help you get the most out of Inflowave.
Status Page
Check our status page to see if there are any known issues or scheduled maintenance that might be affecting service.
Frequently Asked Questions
How do I contact support?
Contact our support team via email at support@inflowave.io or phone at +44 744 533 4361. We typically respond within 24 hours during business days. You can also browse our Knowledge Base or Resources for additional help.
Why Contact Support - How to Submit a Support Request matters
Contact Support - How to Submit a Support Request sits inside the Issues & Troubleshooting workflow inside Inflowave, and the way you configure it shapes how the rest of the platform behaves. Get help from our support team. Contact information, response times, and additional resources for getting assistance. Inflowave was built so the building blocks - accounts, automations, calendars, campaigns - connect cleanly without you having to glue together a third-party stack.
The fastest way to get value out of this is to treat the steps above as a checklist on your first pass, then come back and tune the details after you've seen real traffic flow through. Most teams using Inflowave at scale (agencies running 10-50 client accounts, creators with multiple profiles, businesses with several brand handles) find that the initial setup takes 15-30 minutes per account and pays back within the first day of saved manual replies.
If you run into anything unexpected, the support team replies inside business hours via the in-app chat and the documentation here covers every issues & troubleshooting feature in the same level of detail. The Issues & Troubleshooting section also has companion articles that walk through related workflows - the "Related articles" links at the bottom of this page point at the most-used ones in this category.
Finally, every issues & troubleshooting feature in Inflowave is included in the Basic plan. There is no upsell gate to access contact support - how to submit a support request or any of the steps described above. If your account is missing a button you see in this article, it's almost always because a workflow or permission needs to be enabled - not because it's a paid add-on. Reach out and the team will point you to the toggle.