Agency Operations

Chasing clients' customers for reviews, and replying to them, is a manual grind across dozens of locations

Asking happy customers for a review, following up when they do not respond, and then replying once a review lands, across every location a client has, is a lot of small manual steps that are each easy to forget. Here is what is actually automated and what still needs you.

Why this keeps slipping

A single review request is easy. The grind is the follow-through: tracking who was already asked, remembering to send a reminder if nothing happened, and then noticing when a review actually comes in so you can reply to it. None of that is hard work, it is bookkeeping, and bookkeeping done by hand for dozens of locations is where it falls apart.

Replying is its own friction too. Every review reply currently means opening Google Business Profile for that specific location, finding the review, and writing something back there, which is one more tool and one more login standing between you and a timely reply.

How Inflowave solves this: automated requests and replies in one place

Review requests are sent and reminded on a schedule automatically, incoming reviews are matched back to the requests that produced them, and you reply directly from inside Inflowave rather than switching over to Google Business Profile for each location.

Requests and reminders, on a schedule

Send a review request and let a reminder go out automatically if the customer has not responded, within a send-hours window you control.

Requests matched to real reviews

Incoming reviews are matched back against the requests that were sent, so you can see which requests actually turned into a review.

Reply without leaving Inflowave

List and reply to reviews directly, across each location connected under a client's profile, without opening Google Business Profile separately.

What is not automated: the reply itself is written by you, not generated for you, because a client's voice in how they respond to a customer is not something we think should be put on autopilot.

Frequently Asked Questions

Why is chasing clients' customers for reviews such a grind?

Getting a happy customer to actually leave a review usually takes more than asking once: a link has to be sent, and if nothing happens, someone has to remember to follow up again at the right time. Doing that by hand for every customer, across every client location, is the part that gets dropped once there are more than a handful of locations to manage.

What does Inflowave automate in a review request?

A review request can be created and sent for a customer, with a reminder scheduled automatically if they have not responded yet, rather than someone manually tracking who was asked and when to follow up. Requests can also be stopped if they are no longer relevant.

Does it know when a request actually turned into a review?

Incoming reviews are matched back against the requests that were sent, based on signals like the reviewer's name, so you can see which requests actually converted rather than treating requests and reviews as two unrelated lists.

Can I reply to reviews from inside Inflowave, or do I still need to open Google Business Profile?

Reviews can be listed and replied to directly, and a reply can also be removed if needed, without switching over to Google Business Profile to do it.

Does this work across multiple locations for one client?

Locations connected under a client's Google Business Profile can each be worked with, so a client with several locations is not limited to managing reviews one location at a time through Google's own interface.

Are review request reminders sent at any time, or on a schedule?

Requests respect a send-hours window and settings that control timing, rather than firing a reminder at an arbitrary time. Settings for how requests behave can be viewed and updated per workspace.

Does Inflowave write the reply for me?

Not automatically. Replying to a review is something you do directly from the review itself, which saves the step of going to Google Business Profile to do it, but the reply content is yours, not an auto-generated one.

What happens if a customer already left a review without getting a request?

Reviews are still pulled in and listed even without a matching request, so review management is not limited to only the reviews you specifically asked for.

Stop chasing reviews by hand, location by location

Automate requests and reminders, then reply to every review from one place.

Try Inflowave Free