+340% qualified DMs for Zurich fitness studio chain in 90 days
Boutique fitnessClient: Fitcoach Studios
Challenge
A 6-location fitness chain was manually responding to 200+ DMs/day with a 4-hour avg first-reply time. 70% of inbound leads went cold before booking a trial class.
Approach
Alpine deployed Inflowave-powered qualification flows: instant DM acknowledgement, location-based routing, automatic trial-class calendar offer, and human handoff for high-intent prospects. Mapped each client request to one of 4 intents (trial, pricing, schedule, partnership).
Result
First-reply time dropped from 4 hours to 12 seconds. Trial-class bookings rose 340% over 90 days. Studio managers reclaimed 18 hours/week previously spent in the inbox.