Connect Facebook Pages alongside Instagram — one inbox, two channels.
Most Inflowave customers also run Facebook Pages — the integration mirrors what we do for Instagram, but on Messenger. Inbound DMs route to the same inbox, AI agents handle FAQs and qualification, and conversations roll up to the same CRM contact record so you see Instagram + Facebook activity in one timeline. The Facebook integration uses the official Messenger API and connects via Meta Business Suite OAuth. Page admins can connect multiple Pages — useful for agencies running franchise or multi-location clients where each location has its own Facebook Page but ownership is shared. Reactions, comments, and lead-gen ad responses also feed into the inbox so nothing slips.
Open Inflowave → Settings → Connected Accounts → Add Facebook
Authenticate via Meta Business OAuth
Select the Pages you want to connect (multi-select supported)
Wait for sync (Messenger DMs + Page comments + Lead Ad submissions)
Optional: route Messenger to the same AI agent that handles Instagram
IG DMs + FB Messenger in one shared inbox. Reps stop juggling two apps; managers see real Meta-channel volume.
Submissions from Facebook Lead Ads land directly as CRM contacts with automatic tag + workflow trigger. No Zapier needed.
Each agency client can have IG + FB Page connected; reps only see their assigned client via RBAC.
When a contact DMs you on IG and later messages on FB, both threads tie to one CRM record so you see the full journey.
You need a Page and admin access. Business Manager is recommended for agencies but not required for single-Page setups.
Yes. Lead Ad submissions land as CRM contacts within seconds. You can DM them on Messenger, send email/SMS, or push them into a workflow automatically.
Yes — Meta enforces a 24-hour reply window for non-promotional messages. Inflowave shows the remaining time on every conversation so reps prioritise the at-risk threads.
Only via Meta-approved message tags (Account Update, Confirmed Event Update, Post-Purchase Update) plus the One-Time Notification opt-in. Inflowave wires these up so you stay compliant.
Send/Receive API, Messaging Templates, Message Tags, Quick Replies, Persistent Menu, Webhook subscriptions for messages + messaging_postbacks + messaging_optins + message_reads + message_deliveries + standby + messaging_handovers, Handover Protocol, and Send-to-Messenger plugins.
Yes. Configure up to 3 top-level menu items + nested children via Inflowave Settings → Messenger → Persistent Menu. Persistent menu drives 30-50% higher engagement than ad-hoc DMs.
Yes — submissions sync via the leadgen webhook. Inflowave captures every form field, ad creative, and ad source. Leads land as CRM contacts within ~1 second of form submission.
Yes. Inflowave fires CAPI events for lead conversions, qualifications, and closed-won deals back to Meta Ads Manager. CAPI bypasses iOS 14.5+ pixel limitations and improves Meta's ad targeting model accuracy.
Yes — different default tone (FB tends slightly more formal), different message formatting (FB supports richer cards + buttons + persistent menu), and different escalation rules per channel.
Yes. Auto-hide spam comments, auto-reply with predefined responses, route specific comments to a moderation queue, and trigger DM follow-ups on comment patterns.
Meta requires you to reply within 24 hours of the customer's last message for free-form responses. Outside the window, only HUMAN_AGENT, ACCOUNT_UPDATE, CONFIRMED_EVENT_UPDATE, or POST_PURCHASE_UPDATE message tags work. Inflowave displays the window timer.
Workplace is end-of-life from Meta in 2025. We do not support new Workplace integrations. For internal team comms, use the Slack integration.
Yes — unlimited Pages on every paid plan. Per-Page RBAC scoping. Roll-up analytics across all connected Pages.
No — they have separate rate limits per Page. Inflowave manages both pools independently to maximise throughput across IG + FB messaging without crossing either limit.
7-day free trial. Unlimited Instagram accounts. Cancel any time.
The Facebook integration plugs into the same Inflowave workflow engine that handles DM automation, lead pipelines, and unified inbox. Connect Facebook Pages to Inflowave. Manage Messenger DMs alongside Instagram in one inbox with AI qualification, CRM, and unlimited team members. Once connected, every event Facebook fires can trigger an Inflowave automation — and every Inflowave action can write data back into Facebook — so the two tools stay in sync without manual exports or copy-paste.
Most teams using Inflowave alongside Facebook land on a similar setup pattern: connect the account on the integrations page, pick the events you want to react to, and route the data into the Inflowave entity it should live on (lead, contact, conversation, or pipeline stage). Setup takes about 10 minutes for a fresh workspace and is reversible — disconnecting cleanly removes the webhook and stops the data sync.
Inflowave's role is to be the operating layer for Instagram-driven business — which means the Facebook integration's value lands hardest when there's a real conversation flow to attach data to. Agencies running multiple client Instagram accounts use Facebook per-client; solo creators tend to wire one Facebook account to all their connected Instagram profiles. Both shapes are supported by the same integration code path.
If Facebook isn't the right fit, Inflowave ships native equivalents for many common workflows (built-in scheduling, built-in CRM, built-in unified inbox), so the integration is meant for teams that already standardized on Facebook and want to keep using it — not as a gating dependency. The integration is included in every paid Inflowave plan with no per-event surcharge.