The Instagram-native CRM your agency wishes existed years ago.
Inflowave is built around Instagram — every DM, comment, story reply, and lead lives in one shared inbox across every account you connect. Unlike marketing tools that bolt Instagram on as an afterthought, Inflowave was designed Instagram-first: comment-to-DM triggers, story mention capture, AI qualification trained on your tone, deal stages tied to conversations, and analytics that connect a thread to a closed-won deal. The integration runs on the official Instagram Graph API — no scraping, no unofficial mobile clients, no replayed session cookies. That means accounts don't get throttled or banned the way they do with grey-hat automation tools. You can connect unlimited Instagram accounts (one of you, ten clients of an agency, fifty franchise locations) and route messages, tag leads, and automate follow-up across all of them from one workspace.
Open Inflowave → Settings → Connected Accounts → Add Instagram
Authenticate via Meta Business login (we use OAuth — your password never touches our servers)
Select the Instagram business or creator accounts you want to connect
Wait ~30 seconds for the initial sync (last 30 days of DMs + 90 days of comments)
Optional: invite team members and assign account access via RBAC
Optional: connect AI agent so DMs get qualified automatically while you sleep
When someone comments a keyword on your post, Inflowave auto-DMs them, captures the lead, and starts a conversation flow — no ManyChat needed.
Run 5, 50, or 500 client Instagram accounts from one inbox. Reps see only the accounts assigned to them via RBAC; agency owners see everything.
AI agents trained on your brand voice qualify inbound leads, answer FAQs, and book calls — sounding human, not scripted.
Story mentions and reactions become CRM contacts automatically. Tag them, segment by engagement, retarget on Meta ads.
Yes — Meta requires every Instagram business account to be linked to a Facebook Page. Inflowave walks you through the link if you have not done it yet. Personal Instagram accounts cannot connect (this is a Meta policy, not ours).
No. Inflowave only uses the official Instagram Graph API — the same API Meta gives to verified business accounts. We do not scrape, do not replay session cookies, and do not use unofficial mobile clients. Accounts that get into trouble with automation are almost always using grey-hat tools that mimic human behavior.
Unlimited on every paid plan. Pricing is based on monthly DM volume, not account count — agencies can connect 100+ client accounts on a single workspace.
On first connect, Inflowave imports the last ~30 days of DMs (Meta API limit) and the last 90 days of comments. From then on, every new DM, comment, and story interaction syncs in real time via webhooks.
Yes. Inflowave has full role-based access control (RBAC). You can give a VA access to a single client account, give a sales rep access to the closing pipeline only, and keep yourself as agency owner with full visibility.
Instagram Graph API — the business-grade Meta API designed for messaging, comments, story interactions, and insights. Basic Display API is for personal-use apps and does not support DM read/write at scale. Every Inflowave account is on Graph API.
GET /me/conversations + /messages for DM sync, POST /me/messages for sending, comments + comments/reply endpoints for comment-to-DM, /insights for metrics, /webhooks for real-time DM + comment + story-mention events, and /mentions for tagged stories.
Meta enforces rate limits per Page (~200 calls / 60 minutes for high-volume Graph API endpoints). Inflowave queues outbound messages, respects per-account quotas, and uses exponential backoff on 429s. Heavy-volume accounts get distributed sending across multiple connected Pages.
Yes — natively. Configure trigger keywords on any post; when a user comments the keyword, Inflowave automatically replies in DM (using Meta's comment_id → DM conversion endpoint), tags the lead, and starts the configured workflow. Most-used Inflowave feature for inbound lead-gen.
Within the 24-hour customer service window: yes, no template required. Outside the window: only with the HUMAN_AGENT message tag (Meta-approved use case) or via the recurring notifications opt-in. Inflowave shows the window status on every conversation.
Yes — story mentions trigger an automatic DM reply (configurable workflow); story reactions become conversation entries in the inbox. Both tag the contact for retargeting + analytics.
No — Meta restricts Graph API access to Business or Creator accounts only. Switching from Personal to Creator is free + reversible. Inflowave walks through the conversion if needed.
Meta requires every Instagram business account to be linked to a Facebook Page (this is Meta's policy, not ours). The Page link is technical only — you do not have to publish content on Facebook. Inflowave creates a Page link if one does not exist.
Meta lifted the 1000-followers requirement in 2023 for messaging API access. Any Business or Creator account can connect regardless of follower count.
Yes. Each connected Instagram account can have its own AI agent persona + language. ElevenLabs supports voice notes in 29+ languages; text replies support every major language Anthropic Claude supports.
Yes — via the Instagram Graph API /insights endpoint. We track impressions, reach, engagement rate, and saves per post. Combined with DM volume per post, you see which content actually drives DMs (not just engagement).
Distributed processing across multiple worker pods, message queueing via Kafka, and prioritised routing for paying-customer DMs. Largest Inflowave accounts handle 100k+ daily DMs without queue lag.
Connect Facebook Pages alongside Instagram — one inbox, two channels.
Add WhatsApp Business to your Inflowave inbox — three channels, one rep.
Tie ad spend to DM conversations and closed deals — finally know real ROAS.
Switching from ManyChat? We import flows, contacts, and tags in one go.
7-day free trial. Unlimited Instagram accounts. Cancel any time.
The Instagram integration plugs into the same Inflowave workflow engine that handles DM automation, lead pipelines, and unified inbox. Connect any Instagram business account to Inflowave in 60 seconds. Native DM automation, AI qualification, multi-account inbox, and CRM — built on the official Graph API. Once connected, every event Instagram fires can trigger an Inflowave automation — and every Inflowave action can write data back into Instagram — so the two tools stay in sync without manual exports or copy-paste.
Most teams using Inflowave alongside Instagram land on a similar setup pattern: connect the account on the integrations page, pick the events you want to react to, and route the data into the Inflowave entity it should live on (lead, contact, conversation, or pipeline stage). Setup takes about 12 minutes for a fresh workspace and is reversible — disconnecting cleanly removes the webhook and stops the data sync.
Inflowave's role is to be the operating layer for Instagram-driven business — which means the Instagram integration's value lands hardest when there's a real conversation flow to attach data to. Agencies running multiple client Instagram accounts use Instagram per-client; solo creators tend to wire one Instagram account to all their connected Instagram profiles. Both shapes are supported by the same integration code path.
If Instagram isn't the right fit, Inflowave ships native equivalents for many common workflows (built-in scheduling, built-in CRM, built-in unified inbox), so the integration is meant for teams that already standardized on Instagram and want to keep using it — not as a gating dependency. The integration is included in every paid Inflowave plan with no per-event surcharge.