Plumbing company: 14 calls/week to 92 calls/week from Google Business alone
Trades / plumbingClient: Murphy Plumbing & Heating
Challenge
A Dublin plumbing firm was getting 14 calls/week from Google Business with a 3.4-star rating and an outdated profile. Owner was paying for Yell.com and Google Ads to compensate, burning EUR 4k/month with poor attribution.
Approach
Cleaned up GBP profile (services, hours, photos, Q&A). Deployed a review acquisition flow via SMS triggered after each completed job. Posted 4x/week to GBP with neighborhood-specific job photos. Built 22 city-suburb service pages (e.g., "Boiler repair Rathmines").
Result
Google Business calls grew from 14/week to 92/week in 7 months. Star rating climbed from 3.4 to 4.9 across 280+ reviews. Owner cut Yell and Google Ads spend, saving EUR 48k/year while booking more work than he could handle.