How to Use Messages
Overview
Manage all your Instagram messages from a unified inbox with advanced features including contact management, lead tracking, AI automation, marketplace integration, filtering, and extras.
Key Features
- Unified inbox for all accounts
- Contact information management
- Lead journey tracking
- AI agent control
- Marketplace integration
- Advanced filtering
- Voice cloning and appointment booking
How to Use Messages
View All Messages Across All Accounts
Access the unified inbox to see all incoming and outgoing messages from all your connected Instagram accounts in one place.
Contact Info Tab - Preview Tags, Info, Follow Ups
Open the Contact Info tab to preview contact details, tags, information, and follow-up history for each conversation.
Check Lead Journey Across Pipeline
View the complete lead journey and track how leads progress through different pipeline stages from initial contact to conversion.
AI On and Off - Check Agent
Toggle AI agent on or off for conversations and check the current AI agent status and configuration.
Marketplace Invite and Benefits
Invite contacts to join the marketplace and view the benefits and opportunities available to them.
Filtering Options
Use advanced filtering options to find specific conversations by account, status, date, tags, or other criteria.
Extras - Voice Cloning and Booking Appointments
Access extra features including voice cloning to generate voice-cloned audio messages and book appointments directly from the chat window.
Generate Voice Cloned Audio Message
Generate voice-cloned audio messages using AI voice cloning technology. Create personalized audio messages that sound like you.
Frequently Asked Questions
How do I use the Messages section?
The Messages section provides a unified inbox to view all messages across all accounts, manage contact information, track lead journeys, control AI agents, invite to marketplace, filter conversations, and access extras like voice cloning and appointment booking.
Why How to Use Messages matters
How to Use Messages sits inside the Messages workflow inside Inflowave, and the way you configure it shapes how the rest of the platform behaves. Manage all your Instagram messages from a unified inbox with advanced features including contact management, lead tracking, AI automation, marketplace integration, filtering, and extras. Inflowave was built so the building blocks — accounts, automations, calendars, campaigns — connect cleanly without you having to glue together a third-party stack.
The fastest way to get value out of this is to treat the steps above as a checklist on your first pass, then come back and tune the details after you've seen real traffic flow through. Most teams using Inflowave at scale (agencies running 10–50 client accounts, creators with multiple profiles, businesses with several brand handles) find that the initial setup takes 15–30 minutes per account and pays back within the first day of saved manual replies.
If you run into anything unexpected, the support team replies inside business hours via the in-app chat and the documentation here covers every messages feature in the same level of detail. The Messages section also has companion articles that walk through related workflows — the "Related articles" links at the bottom of this page point at the most-used ones in this category.
Finally, every messages feature in Inflowave is included in the Basic plan. There is no upsell gate to access how to use messages or any of the steps described above. If your account is missing a button you see in this article, it's almost always because a workflow or permission needs to be enabled — not because it's a paid add-on. Reach out and the team will point you to the toggle.