No-shows quietly drain revenue: industry no-show rates often run 10-30%, and every empty slot is time you can't resell. The Appointment Reminder workflow sends timely, automatic reminders by SMS and email so clients actually show up, without your team manually chasing anyone.
How this workflow works
- Trigger, appointment booked. The workflow starts the moment a booking is created.
- Confirmation. The client immediately gets a confirmation with date, time, and location.
- 24-hour reminder. A day before, an automatic SMS + email reminder lands.
- Same-day nudge. A short reminder a few hours out catches last-minute forgetters.
- Easy reschedule. Each reminder includes a one-tap reschedule link, so a conflict becomes a new slot instead of a no-show.
Best for
- Clinics, dentists, and med spas
- Salons, barbers, and beauty studios
- Agencies, coaches, and any booked-call business
Why it works
Most no-shows aren't flakes, they forget. A well-timed reminder sequence removes the #1 cause of empty slots, and the reschedule link recovers the conflicts you'd otherwise lose entirely.
What you'll need
An Inflowave account with SMS and email enabled, plus your booking/calendar link. Clone the template, set your reminder timing, and it runs on every new booking.
Frequently asked questions
Can I change the reminder timing? Yes, adjust how many reminders go out and when (e.g., 48h, 24h, 2h).
Does it handle reschedules automatically? The reminder includes a reschedule link; when they pick a new time, the sequence re-arms for the new slot.
SMS, email, or both? Both by default, you can disable either channel.
