Every missed call is a customer who is already calling your competitor. Most local businesses miss 25-50% of inbound calls, busy on a job, after hours, or simply slammed, and the caller rarely tries twice. The Missed Call Text-Back workflow closes that gap automatically: the moment a call goes unanswered, the customer gets a friendly text that keeps the conversation alive and routes them to book.
How this workflow works
- Trigger, missed or unanswered call. The workflow fires when an inbound call isn't picked up.
- Instant text-back. Within seconds the caller receives an SMS: "Sorry we missed you! This is [Business]. How can we help?"
- Qualify the reply. When they respond, the workflow captures what they need and tags the lead.
- Send the booking link. Drop your scheduling or quote link so they can book without calling back.
- Follow up if quiet. No reply in a few hours? An automatic nudge keeps it warm.
Best for
- Home services (HVAC, plumbing, roofing, electrical, detailing)
- Salons, spas, and clinics
- Any appointment- or quote-driven local business
Why it works
Speed-to-lead is everything: the business that responds first usually wins the job. Texting back in seconds, automatically, even after hours, turns missed calls into booked revenue you were otherwise handing to whoever picked up.
What you'll need
An Inflowave account with SMS enabled and your booking or quote link. Clone the template, drop in your business name and link, and it's live.
Frequently asked questions
Does it work after hours? Yes, the text-back fires 24/7, so late and weekend callers still get a response.
Will customers think it's spam? No, it's a prompt, branded reply to a call they just made, which reads as great service, not spam.
Can I customize the message? Fully, edit the wording, timing, and the link it sends.
